Why did you charge me more than what was on my order?
All of our prices are in Great British Pounds (£), the difference in price has to do with the currency conversion. The currency exchange rate fluctuates daily and can also affect the price you are charged. Your bank may also charge a fee for the currency conversion. We apologize for any confusion or inconvenience this may have caused you. If you have any other questions
Will I have to pay customs charges/duty fees?
Lumie Cosmetics is not responsible for customs requirements or charges added by your country. Most countries charge VAT/Duty for purchases outside of the country. Lumie Cosmetics will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages that are refused because the customer does not pay VAT/Duty are not eligible for a full refund. You may wish to contact your local customs department before ordering to further clarify the customs requirements, VAT/Duty fees, and if there are additional handling fees. We cannot waive or refund these fees, as they are dependent upon your local regulation and are taxed on a national level.
Why do I have to pay customs taxes?
Lumie Cosmetics is not responsible for customs requirements or charges added by your country. Most countries charge taxes for purchases outside of the country that exceed a certain amount. Lumie Cosmetics will not alter any customs forms or mark the package as a gift due to federal and international laws.
Can I return my order/some items from my order if I am unsatisfied
In most cases, we do not accept any returns of cosmetics or cosmetic accessories for hygienic reasons and to continue to offer the best value on our pricing. Exceptions are made for damaged items. If you have any questions, please ask before you make your purchase.
An item in my order is missing, incorrect or broken. What do I do?
Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. We require that customers contact us within 14 days of receiving their package to notify us of any issues. The shipping box may have normal wear from the transit process. However, if your order arrives damaged, please retain the shipping box, packing materials, and original items on the order. We will require photos of the damaged items and may request the products back to follow up accordingly on issues or concerns. Please do not throw damaged items away until talking with us.